Services

It’s about understanding our clients’ needs

In more mature product lines, DUAL distinguishes itself through service.

We are resolutely committed to providing timely turn-around of quotes, of insurance documentation and of claims handling. But speed and efficiency should not come at the cost of accuracy or product quality. DUAL seeks to maintain exacting standards for excellence in every phase of the insurance transaction.

Our people work with brokers to provide a comprehensive range of Small to Mid-Market insurance products. We understand the importance of low cost delivery. We are able to provide innovative products at competitive premiums because our creative 'front office' is supported by an efficient, standardised 'back office'. We also seek ways to reduce frictional costs, the costs that can make Small to Mid-Market products too expensive for many smaller buyers.

A significant development in this particular area is DUAL's on-line quote engine. This solution enables brokers to have easy access to DUAL products, with immediate 24 hour, 7 days a week, quoting and binding capabilities. This in turn provides a quick, easy and extremely efficient buying process.

DUAL also provides clients and brokers with support and advice on such matters as legal and claims development and loss prevention. Our clients find that the integrated approach we offer provides them with greater confidence in the insurance purchase process, as well as in understanding the role of insurance in their overall corporate management strategy.